We charge a diagnostic fee of £60 for inspecting your appliance. This is to cover the engineers time in diagnosing the fault and providing you with a no obligation quotation. The quote given to you by the engineer will be the total cost and includes labour, any parts required and VAT.
If you then decide to proceed with the repair then the diagnostic charge will be waived and the fixed price quote is all that you would pay. Should you however decide not to proceed with the repair then the diagnostic charge would be payable at that time.
If our JP Appliances engineer does not have the part required in his extensive van stock and you require a second visit to fit the part there is no extra charge.